Frequently Asked Questions

Over the years, we have heard all sorts of questions from our customers. The list below includes some of the ones we get most often, both from new pool owners and those who have had their pools for years. It is not, of course, an exhaustive list. When you have a question or concern that is not covered here or in your other materials please feel free to call and ask us.

  1. When do homeowners usually open their pools for the season?
    Of course, the answer to this question depends largely on the weather we are experiencing in a given year. However, generally speaking pools are usually opened between the beginning of April and the end of May. The landscaping surrounding your pool is also something to consider. If you have blooming plants and trees near your pool, it is best to let them shed before opening.
  2. Why does a pool need chemicals?
    There are a couple of reasons for this. The first is that properly sanitized and balanced water is necessary for the safety of those swimming in your pool. Without the correct chemicals in the correct amounts bacteria will begin to form in your water and swimmers can experience eye and skin irritation as a result. The second is for the safety of your pool itself. Pool water has a chemistry all its own and if it becomes unbalanced your pool equipment can become damaged. Trying to treat your water with guesswork can result in your having to buy a new liner, filter or pump. On the other hand, properly sanitized and balanced water can add years of longevity to your pool. Taking the time to learn from our technicians about your pool’s chemistry will increase the comfort and enjoyment you get out of your pool and save you money in the long run.
  3. Do I need to have an in-store water analysis done? If so, how often?
    Yes, you most definitely need to keep your water analyzed. If your water gets too far out of balance, it affects how your sanitizer works. The water can also become harsh and harm your pool equipment. In fact, liner manufacturers often ask to see test results from in-store analysis before they cover a liner replacement under warranty. You should have an in-store analysis at least once every three to four weeks. Always inspect your pool before bringing in the water sample. If you see water mold, algae or have cloudy water, let our technician know.
  4. Does my pool’s filtration system need to run 24 hours a day?
    Your system is designed to run continuously. This keeps the pool clean and clear. You use more chemicals when you only occasionally filter than when you continuously filter. Turning the system on and off can also cause seals to leak.
  5. When are pools closed (or winterized) for the season?
    Again, weather largely determines the response to this question. As a general rule of thumb, we can say it is time to close your pool when the water is too cold for swimming. Usually this occurs around the middle or end of October.
  6. Is a winter cover necessary?
    It absolutely is. A winter cover can save you a lot of headaches. If your pool is properly winterized, then the water is in good condition and the pool will open in the spring looking great. Leaving your pool uncovered through the winter is like asking for a pond in your backyard.
  7. Why not leave the pool circulating and uncovered all winter?
    First, it is unnecessary work for you. You have to keep debris out of the water by brushing and vacuuming and chemicals must continue to be added to keep bacteria levels low. To do all of this in cold weather when you cannot swim is a waste of your time and money. Second, since the pool is not being utilized over the winter there is a tendency to become complacent in your maintenance. We see pools every spring that have gone unattended all winter. The homeowner buys more chemicals than average and tends to fight algae all summer. Another reason to winterize and cover your pool is the fear of an electrical outage due to severe cold. If this occurs, your pump, filter and skimmers could freeze and be permanently damaged. If you have an inground pool, your plumbing can also freeze and burst causing the concrete deck to have to be removed and plumbing replaced.
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